Refund Policy

Last updated: October 3, 2026

This policy explains when you can get a refund for an eSIM data plan bought from Tiny Planet. Our eSIMs are provided by Airalo, and this policy follows the same principles as Airalo's eSIM refund rules.

Uninstalled eSIMs: refundable within 30 days

You can request a full refund for an eSIM that has not been installed or activated, as long as you ask within 30 days of purchase.

Instead of a refund, you can also choose to transfer an uninstalled eSIM to another compatible device.

Installed or used eSIMs: not refundable

Once an eSIM has been installed on a device (the QR code was scanned or the eSIM profile was added) or data usage has started, it cannot be refunded. This includes cases where:

• the wrong plan was purchased;
• your travel plans changed; or
• the device turned out to be incompatible with eSIM or locked to a carrier.

Please check device compatibility and carrier unlock status before you buy.

Exception: technical issues

If an installed eSIM cannot connect because of a technical issue on the provider's side, and our support team cannot resolve it, we will issue a full or partial refund after troubleshooting.

To qualify, you must contact us first so we can help. We may ask for screenshots, your device model, or other details needed to diagnose the problem.

If you have a problem, contact us before installing the eSIM. Installing it to "try it out" makes it non-refundable under the rules above.

Unused data and expired plans

Remaining unused data on an active plan is not refundable. Expired plans are not refundable.

How to request a refund

Email hey@tinyplanet.tech and include:

• your order number; and
• the email address used for the purchase.

Approved refunds are issued to your original payment method through Lemon Squeezy, our Merchant of Record. Refunds typically appear within 5–10 business days, depending on your bank or card issuer.